Returns and refunds

You have thirty days from the day it arrives.

The short version

Use it properly for a month. If your animal will not go near it, or it did not do what we said it would do, email us and we refund the order.

What we do not ask for

We do not ask you to post it back. We do not ask for photographs, and we do not ask you to prove that you tried. Keeping the product costs us less than processing a return, so you keep it.

How to start one

Email us from the address you ordered with, quote your order number, and tell us in one line what went wrong. The refund goes back to the card or account you paid with, and it usually lands within five to ten working days depending on your bank.

Damaged on arrival

Send a photo of what turned up. We replace it, and you do not pay shipping on the replacement.